Tracking Numbers. We send tracking numbers to the e-mail provided at checkout once your order has shipped. If you are registered, you can login to track your order’s status. If you are not registered you can track your order with your billing e-mail and order ID found on your order confirmation e-mail.
Use Your Shipper Account. You can choose to use your own FedEx or UPS shipping account.
Shipping Options to the United States. We do not ship to PO Boxes. Ground (1 to 3 business days most locations), 2 Day (2 business days), Priority Overnight (next business day morning by 10:30 AM to most US addresses; and by 5 PM to remote areas), Standard Overnight (next business day afternoon by 3:00 P.M to most US addresses; by 4:30 PM to rural areas; and by 8:00 PM to residences).
Shipping Options to Canada. FedEx Ground (2 to 7 business days). FedEx International Priority (most locations in Canada next business day).
Shipping Options International. FedEx International Economy (5 business days). FedEx International Priority (1 to 3 business days).
VAT Collection. If customs assesses Duty and Tax, FedEx advances those fees and collects from whomever is the Import of Record on the Commercial Invoice. Otherwise, VAT is collected at the time of delivery.
VAT is not collected in the EU if at checkout you provide us with your EU VAT number.